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Back in 2003, Microsoft released two versions of their new CRM system (Microsoft Business Solutions Customer Relationship Management). At the time, Microsoft CRM was a simple CRM system with a focus on sales, marketing and services modules. It had limited customisation and extendibility capabilities.

What is it and why do I need it?

Microsoft Dynamics 365 is an integrated and cloud-based suite of business apps that aim to facilitate greater productivity and collaboration in the workplace, transform business processes enabling you to work faster and smarter than ever before and ultimately take your business growth to a whole new plain.

Codec will be holding its annual Microsoft-focused event on November 2nd 2017. This event will involve Codec’s business partners talking about their experiences using Microsoft’s suite of products, and how these same products have helped transform their business processes.

Codec intend to provide a platform for businesses with like-minded concerns and aspirations to talk to one another, to learn, and to grow their knowledgebase so they can leverage and extract the maximum possible benefit from their arsenal of Microsoft software.